How to Choose a Mobility Aid Vendor in Ontario
Choosing a mobility aid is a big decision for any Ontario family, and buying from a vendor registered with the Assistive Devices Program means the device can be funded and properly fitted. This checklist covers what to verify before you buy.
1. Confirm the vendor is registered with the Assistive Devices Program
In Ontario, only a vendor registered with the Assistive Devices Program (ADP) can supply a funded mobility aid and submit the claim on your behalf. Every vendor in this directory appears on the official Ministry of Health list. Confirm the registration is still current before you buy.
2. Get an assessment from an ADP authorizer first
Funding starts with an assessment by a registered occupational therapist or physiotherapist who acts as the ADP authorizer for your device category. They confirm your needs, recommend the right wheelchair, walker, or seating system, and complete the application. Line up that assessment before you shop so the vendor can quote the correct funded product.
3. Understand the 75 percent funding and your share
For eligible Ontario residents with a valid health card and a long-term physical disability, the ADP covers up to 75 percent of the approved cost of a mobility aid. You pay the remaining share, and some vendors can help with the paperwork or with municipal and charitable programs that cover part of the balance. Ask for the funded price and your out-of-pocket cost in writing.
4. Match the vendor to the device category you need
Each listing shows the device categories a vendor sells, such as ambulation aids, manual wheelchairs, power wheelchairs, and seating. A vendor that specializes in your category is more likely to carry the right models, fit them properly, and service them later. Confirm they stock and fit the specific device your authorizer recommended.
5. Ask about delivery, fitting, repairs, and warranty
A mobility aid is a long-term purchase, so service matters as much as price. Ask whether the vendor delivers and fits the device at your home, how repairs and replacement parts are handled, what the warranty covers, and how quickly they respond when something breaks. Get the answers before you commit.
6. Compare quotes and read recent reviews
Get written quotes from more than one registered vendor for the same authorized device, since the funded portion is fixed but service and your share can differ. Read recent independent reviews for patterns on fitting quality, repair turnaround, and how the vendor handled ADP claims. Trust consistent feedback over a single review.
Ready to start? Browse ADP-registered mobility aid vendors by Ontario city and use this checklist before you buy.